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Technology Decisions That Affect Growth, Operations, and Enterprise Value

Practical insights on technical due diligence, operational transformation, software architecture, AI, and technology leadership.

Currently viewing category: Operational Transformation

Latest Article in Operational Transformation

The 30-Minute Task That Takes Three Days: Where Operational Time Actually Goes

The 30-Minute Task That Takes Three Days: Where Operational Time Actually Goes
All Topics | Business | Operational Transformation•October 3, 2026

The 30-Minute Task That Takes Three Days: Where Operational Time Actually Goes

A task that takes 30 minutes to complete can still take three days to reach an outcome. The difference is usually found in waiting, handoffs, missing information, rework, and exception handling across the wider business flow.

The 30-Minute Task That Takes Three Days: Where Operational Time Actually Goes
All Topics | Business | Operational Transformation
October 3, 2026

The 30-Minute Task That Takes Three Days: Where Operational Time Actually Goes

A task that takes 30 minutes to complete can still take three days to reach an outcome. The difference is usually found in waiting, handoffs, missing information, rework, and exception handling across the wider business flow.

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Customer Onboarding Is Usually a Process Problem Before It Is a Software Problem
All Topics | Business | Operational Transformation
September 25, 2026

Customer Onboarding Is Usually a Process Problem Before It Is a Software Problem

When onboarding is slow or inconsistent, a new platform can look like the obvious answer. The underlying problem is more often the way work, information, ownership, and exceptions move from the commercial handoff to customer value.

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How We Approach Operational Transformation
All Topics | Business | AI
August 28, 2026

How We Approach Operational Transformation

Companies are under growing pressure to automate and adopt AI, but technology is rarely the best place to start.
The first step is understanding how work actually moves through the business, where time and value are being lost, and which parts of the process should change before any technology is introduced.

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